Return Policy

Last Updated: 2025-01-20
Email: thedropshopssa@gmail.com

1. SHIPPING POLICY

Processing & Delivery Times

  • Orders are processed within 1-3 business days (excluding weekends & holidays).
  • Standard shipping takes 7-20 business days, depending on your location.
  • Express shipping (if available) takes 5-10 business days.

Shipping Costs

  • Shipping rates are calculated at checkout based on your location and order size.
  • We offer free shipping on orders over $100.

Order Tracking

Lost, Delayed, or Stolen Packages

  • We are not responsible for lost or stolen packages. Please ensure your shipping address is correct.
  • If your package is delayed, contact the carrier first before reaching out to us.

2. RETURN & REFUND POLICY

We want you to be happy with your purchase! If you’re not satisfied, we accept returns under the following conditions:

Eligibility for Returns

  • Returns must be requested within 30 days of delivery.
  • Items must be unworn, unused, and in original packaging with all tags attached.
  • We do not accept returns on final sale items, undergarments, or damaged products due to improper use.

How to Return an Item

  1. Email us at thedropshopssa@gmail.com with your order number and reason for return.
  2. We will provide return instructions and the return address.
  3. Ship the item back using a trackable shipping method (return shipping is at the customer’s expense).
  4. Once received and inspected, refunds are processed within 5-7 business days.

Refunds

  • Refunds are issued to the original payment method only.
  • Shipping fees are non-refundable.
  • If the return is not approved, we will notify you via email.

Damaged or Incorrect Items

  • If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos. We will replace or refund your order at no cost.

3. TERMS & CONDITIONS

By using our website and purchasing from SnatchFitUSA, you agree to the following:

General Terms

  • We reserve the right to update prices, policies, and product availability at any time.
  • Orders cannot be canceled once they have been processed.

Intellectual Property

  • All website content, including images, text, and designs, is the property of SnatchFitUSA and may not be copied without permission.

Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products.
  • Customers are responsible for reading product descriptions and care instructions before purchasing.

Privacy Policy

  • We respect your privacy. Your personal information is only used for order processing and will not be shared with third parties.

For any questions, contact us at thedropshopssa@gmail.com.